Privacy Policy

Effective Date: January 15, 2025

At HyperProCore, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our monitoring and performance optimization services.

Information We Collect

We collect information that helps us provide better monitoring and performance optimization services. This includes data you provide directly and information gathered through our systems.

Personal Information

When you register for our services or contact us, we may collect your name, email address, company information, and phone number. We also store your account preferences and communication history.

Technical Data

Our monitoring tools collect system performance metrics, server logs, application data, and network information. This technical data helps us optimize your infrastructure performance.

Usage Information

We track how you interact with our platform, including features used, time spent, and configuration changes. This helps us improve our service quality.

How We Use Your Information

Your information helps us deliver reliable monitoring services and continuously improve our platform's effectiveness.

  • Provide monitoring and performance optimization services
  • Send alerts and notifications about system performance
  • Analyze trends to improve service reliability
  • Respond to support requests and technical inquiries
  • Communicate service updates and maintenance schedules
  • Ensure platform security and prevent unauthorized access

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data in specific circumstances.

Sharing Scenario Information Shared Purpose
Service Providers Technical data, account information Cloud hosting, analytics, customer support
Legal Requirements Relevant personal data Compliance with Turkish laws and regulations
Business Partners Aggregated, anonymized metrics Integration improvements, joint solutions

Your Privacy Rights

Under Turkish data protection laws and international standards, you have several rights regarding your personal information.

Access Your Data

Request a copy of the personal information we hold about you, including how it's being used and who it's shared with.

Correct Information

Update or correct any inaccurate personal information in your account settings or by contacting our support team.

Delete Your Data

Request deletion of your personal information, subject to legal requirements and legitimate business interests.

Data Portability

Receive your data in a structured format or request transfer to another service provider where technically feasible.

To exercise these rights, contact us at contact@hyper-procore.com with your request. We'll respond within 30 days and verify your identity before processing any requests.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.

Technical Safeguards

All data transmissions use SSL/TLS encryption. Our servers employ firewalls, intrusion detection systems, and regular security monitoring. Access controls ensure only authorized personnel can view your information.

Organizational Measures

Our team receives regular privacy training. We conduct security audits, maintain incident response procedures, and limit data access on a need-to-know basis.

Data Backup and Recovery

We maintain secure backups of your data and have disaster recovery procedures to ensure service continuity while protecting your information.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet legal obligations.

  • Account information: Retained while your account is active, plus 3 years after closure
  • Performance data: Stored for 12 months for trend analysis and optimization
  • Support communications: Kept for 2 years to improve service quality
  • Legal compliance data: Retained as required by Turkish regulations
  • Backup data: Automatically purged according to retention schedules

When data reaches its retention limit, we securely delete it using industry-standard methods that make recovery impossible.

International Data Transfers

While our primary operations are based in Turkey, some data processing may occur in other countries to ensure optimal service delivery.

Transfer Safeguards

When transferring data internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification mechanisms to ensure your data remains protected.

Cloud Service Providers

Our cloud infrastructure partners maintain data centers in multiple regions. We ensure these providers meet strict privacy and security standards before processing your information.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your experience and improve our services.

Essential Cookies

Required for basic platform functionality, including user authentication, session management, and security features. These cannot be disabled.

Performance Cookies

Help us understand how users interact with our platform, identify popular features, and detect technical issues. This data is aggregated and anonymized.

Managing Preferences

You can adjust cookie settings through your browser or our platform preferences. Note that disabling certain cookies may limit platform functionality.

Updates to This Policy

We may update this privacy policy to reflect changes in our services, legal requirements, or privacy practices.

When we make significant changes, we'll notify you via email and update the effective date at the top of this policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

Privacy Questions and Contact

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: contact@hyper-procore.com

Phone: +90 222 230 91 00

Address: Karagümrük, Viran Mescidi Sk. NO:4 A, 34091 Fatih/İstanbul, Turkey

Our team typically responds to privacy inquiries within 48 hours during business days.